Red Canyon Software

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Red Canyon Sofware - Exploring Other Planets, Improving Our Own

Employment Opportunities

We attract ambitious engineers who are in the top of their field. Our engineers are passionate about their professions and do not view work as just “jobs”. We work hard, enjoy life, and try to minimize politics in the workplace. In all we do, we inspire enthusiasm, encourage commitment, and enjoy the moment. Click here to find out more about why you should join the Red Canyon team!

To apply for a position with Red Canyon, follow the instructions under that job posting.

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*filled* Junior Help Desk Technician at Jet Propulsion Laboratory (CA)



Post Date:


Skills: Computer hardware/software troubleshooting windows 7/8

Do you want to help a small company make a BIG difference in space? Do you take ownership of your job and responsibility for your actions? Then come work for Red Canyon and help us continue our mission of helping mankind reach the stars!

Red Canyon is seeking a self-motivated, detail oriented, goal driven Help Desk Technician on the DSIO program at Jet Propulsion Laboratory in Pasadena, CA.

After reading the below requirements and responsibilities, if you feel you are the perfect candidate, please email your Word formatted resume and cover letter (in the body of the email) that details how your experience and education are a perfect match for our requirements.

Raytheon is seeking a Help Desk technician to provide responsive and accurate technical assistance in person, via phone, or utilizing electronic methods at Raytheon in Pasadena as well as at the customer site at the Jet Propulsion Laboratory. You will be responsible for ensuring maximum user uptime and providing a high level of customer service. Resolve client desktop related problems using a wide range of support tools and solutions. Work both independently and in collaboration with other members of the IT team.

Identify, troubleshoot, resolve, and document end-user system issues & requests
Take ownership of the helpdesk ticketing system by responding to, managing, and prioritizing end-user support request tickets, calls, and emails
Ensure all requests are resolved in a timely manner and with high quality results
On-site and remote technical 1st and 2nd level support for Windows 7, Mac OSX, Windows XP, iPhone, and Cisco VoIP
Configure, deploy, and relocate corporate desktops and laptops
Perform systems back up and image creation
Ability to prioritize outstanding issues and manage user expectation
Identify, report, and respond to potential virus infections and other security threats
Manage and track all hardware including but not limited to: desktops, laptops, phones, printers, & servers
User Account Administration – Microsoft Active Directory
Create, modify, and purge user accounts as needed for new hires and exits
Software Support on PC & MAC clients - including but not limited to:
MS Office Suite of applications
Email & VPN Clients

Required Skills:

Minimum 2 year of previous Helpdesk / IT Customer Support experience
Computer hardware/software troubleshooting and support skills
Microsoft Operating Systems support knowledge (Windows 7, Windows 8)
Apple Macintosh Operating Systems support Knowledge (OSX 10.10)
Microsoft Office Suite use and support skills (Suite 2010, Suite 2013)
Excellent verbal and written communication skills, including proper phone/email etiquette
Ability to work independently, as well as an effective member of a team

Desired Skills:

Experience with Linux
A+ / Network + / Microsoft Certifications
Background in business networking, systems administration, and VPN functionality
Ability to work with clients remotely with or without remote assistance software

Required Education:

B.S./B.A. with at least 2 years’ experience that demonstrate technical, communication and development skills or additional experience in lieu of degree.
“Exploring Other Planets, Improving our Own”

Red Canyon contracts with NASA, NREL (National Renewable Energy Lab), DoD, Raytheon, Lockheed Martin, Honeywell, Millennium Engineering, United Launch Alliance, Harris Inc., SAIC, Lewis & Fowler, Ball Aerospace, Sierra Nevada Corporation, and Raytheon among others.